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Terms and conditions

Terms And Conditions

When booking, you are accepting the Terms and Conditions of Heartland Travel detailed below. Scottish Law and Custom is implied when a booking is made.

Refunds Policy for tours

Up to 28 full days prior to departure there will be a 90% refund. Within 28 days – no refund applies. If you wish to change tour dates, we will endeavour to accommodate your requirement.

Departures

It is your responsibility to ensure that you arrive in good time for the departure. Heartland Travel cannot delay departures for late arrivals however we will always assist you, where possible, to join the tour at a later stage. In this instance, any additional costs will be incurred by the passenger and not Heartland Travel.

Luggage

Please limit your luggage to a small suitcase, maximum weight 15kg per person. We reserve the right not to carry luggage that we believe to be overweight.

What is included in the price

The price for each tour is inclusive of transportation and guiding only. Lunch and other refreshments are not included. Entrance fees to attractions, ferries and other transportation costs are not included.

Minimum age for our scheduled tours

The minimum age for our scheduled tours is 5 years old. Passengers under 18 years must be accompanied by an adult.

Accommodation

The tour price does not include accommodation. Our 3-day tour we always stay at a hostel, usually the Stationmaster’s Lodge, Stromeferry. Occasionally we use other hostels of similar quality, we reserve the right to make this change without consultation.  

For our 4 day tour and private tours, you choose from hostel (£18 to £30 per person per night), en-suite B&B double/twin (£45 to £70 per person per night), B&B single (£45 to £100 per person per night) or hotel (£90 to £200 per person per night). Accommodation is pre-booked in your name and you pay your host on departure. Some accommodation will only accept cash and it is always a good idea to have cash when travelling in rural Scotland. Named accommodation is only possible when we are building a private tour itinerary. For our scheduled tours, named accommodation is not possible at the time of booking.

Personal travel insurance

Personal travel insurance is not included in the price of the tour. If desired, personal travel insurance should be organised independently.

Complaints

Terms And Conditions for Complaints

Any complaints should be initially directed to your driver/guide who will make every effort to resolve the problem. In the event that a complaint cannot be resolved on the day of the tour then it should be made in writing to info@heartlandtravel.co.uk

Alterations to itineraries

As part of out terms and conditions, we reserve the right to change tour itineraries due to weather, availability of attractions, roadworks or any other situation beyond our control. Refunds will not be offered in these circumstances.

Heartland Travel does not accept liability for any event which is outwith our control. Such events may include (but are not limited to) war or threat of war, terrorist activity or the threat of terrorist activity, civil commotion or riot, disease, epidemic, pandemic, quarantine, any action taken by a governmental or public authority, industrial disputes, collapse of buildings, fire, explosion or accident, traffic or road conditions or road closures, technical or mechanical breakdown, adverse weather conditions, natural disasters and all similar events or circumstances.

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Terms and conditions
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